To make the commuter's wheel run with fewer squeaks and smooth exits, the General Manager IT (GM IT Ops) is responsible for looking after all the IT operations of tolled roads. GM IT Ops is expected not to provide guidance and leadership to the Field Operations/Field Engineers and technicians, but also directly support end users by handling escalations, resolving user issues, monitoring the performance of critical systems to prevent delays and outages, and quickly resolve ongoing issues.
The General Manager IT Operations will work collaboratively with cross-functional stakeholders to plan for efficient allocation of resources & effective operations management strategy; executing periodic maintenance and keep 100% uptime to ensure that project's overall objectives and goals meet on time.
Degree Qualification
Master's / Bachelor's in (Engineering management / Technology Management / Computer Science / Electronics / Electrical / Telecommunication / Operations Management) or related technical field required
20 - 25 years of relevant experience. Retired Col / Lt Col will be given preference
Skills
Excellent communication, interpersonal, time management and organizational skills and experience establishing guidelines in these areas for others.
Ability to intelligently understand and handle pressures, conflicting situations, and stakeholders' preferences
Strong sense of personal accountability regarding decision-making and supervising teams.
Experience working in a high-level collaborative environment and promoting a teamwork mentality.
Experience defining program requirements and using data to determine improvements.
Bonus Points if you have:
Valid PMP.COM/PMl-Agile/Six Sigma Certification or equivalent.
Demonstrated understanding of Project Operations Management processes, strategies, and methods.
Experience in mentoring, coaching and developing rising talent in the technology department.