Dy Dir Tourism

Job Description

Develops and recommends new and revised policies, programs, goals, and objectives; establishes priorities and directs, with GM Tourism and GM Developments.

Preparation of the Department’s strategic plans, annual work programs, and outcome reporting; monitors operations for success in achieving target performance metrics.

Develops effective management programs and systems for assigned areas of responsibility.

Assists the Director in the administration of department programs and operations, including coordination of staff, consultants and contractors.

Develops systems and controls to improve quality of business processes and performance; and promotes excellence in customer service.

Assists the Director and management leadership team with division and department budget development and administration.

Reviews and analyzes financial, operating and investment policies and accountable for the propriety of expenditures and establishes financial initiatives and standards.

Represents the department and programs to public and private departments makes presentations before commissions, boards and the public.

Responds to citizen inquiries and complaints in a timely and effective manner and resolves technical, sensitive and/or controversial issues and concerns for internal and external customers.

Coordinates department work efforts and objectives with other departments and community; and represents the department as appropriate.

Builds partnerships and participates as a member and leader with private and public organizations.

In cooperation with the Director, hires and directs division management and other staff to provide quality service to partners, peers, the Tourism industry

Recommends and administers progressive discipline; conducts, coordinates and/or facilitates staff training and development programs.

Promotes professionalism and cooperative team efforts among staff, department personnel.

Degree Qualification

Degree Required

Experience

Skills

Leadership

Communication

Strategic thinking

Analytical abilities

Financial management

Marketing expertise

Policy development

Relationship building

Cultural awareness

Adaptability